Friday, April 4, 2008

My meeting at Duke...

...went well, for those of you wondering.

Without going into all the details, I hope the outcome will be that in the future no family will go through a lengthy surgery (Tricia's was 9 hours) again without any updates from the OR or being told when the surgery is completed.

Duke Hospital is one of the finest in the US. But even with the finest, sometimes things fall through the cracks. I hope today that a crack was pointed out and will be forever filled!

As an aside, I spend a lot of time throughout the year in the Emergency Room of our local hospital as a Fire Dept. chaplain helping families through tragedies. So I know how important the accurate dissemination of information is to the families. That's part of my job as a chaplain in those situations, to act as a connector between the medical professionals and the family.

27 comments:

Nan said...

Thanks for being an advocate for your children! Nate and Tricia are blessed to have you! Thanks for keeping the blog world updated. Prayers lifted up for your family!

Anonymous said...

Good for you! You are all in my continued prayers!

Candace said...

Thank you for doing that. I know when my daughter had surgery in February she was out of surgery almost two hours before anyone even let me know I could go back to see her. I was a nervous wreck. I was pacing the floor in the waiting room.

jamie said...

Good for you Rick! Maybe another family will be spared the agony y'all went through waiting, waiting for word on Tricia. I am so sorry it happned that way. Soo glad Tricia is doing well now though. Will be praying for you all. God Bless all of you.
Jamie in Texas

Jane said...

I'm sure with being a night surgery, the staff was not as plentiful as the daytime (speaking from someone who's husband works midnights at our local hospital)...which stinks for you guys and having to go for NINE hours without any updates.

And yes, the cracks need to be made aware of so that they can be filled.

Still praying for all of you!

Darcy said...

I agree with the above comments. When my son had surgery at 3 days old to correct a diaphragmatic hernia he was in surgery for about 4 hours. In that time we had 3 phone calls from the OR updating on their progress and then as soon as it was over the surgeon and his assistants came to my hospital room with a full report including pictures and told us when we could go see him and what to expect him to look/be like. I can't imagine it any other way and it was great that you not only were an advocate for your child and his wife, but for those to follow so that their experience is better.
darcy
http://ittybittyblog.wordpress.com

Anonymous said...

Keep filling those cracks, Pastor Rick:-) Many people would have complained and been angry, but not to the right people. Your meeting has paved the way for other families not to endure the stress and emotions that your family endured.

Thanks for keeping us updated.

Mrs. Dan said...

Thank you for speaking up. 9 hours is a long time with no updates, but then to not tell you it was done?! Yikes!

We're praying for you all!

Anonymous said...

Keep filling those cracks, Pastor Rick:-) Many people would have complained and been angry, but not to the right people. Your meeting has paved the way for other families not to endure the stress and emotions that your family endured.

Thanks for keeping us updated.

marcia said...

I'm so glad the meeting went well. As you said, even in the best of places, sometimes the ball gets dropped...but in those "best" places, leaders are usually very eager and willing to make necessary corrections when they are pointed out in a timely and reasonable manner. In a surgery of this magnitude there should be someone in place, even during the overnight hours, to be able to relay information and care for the needs of the family members who are waiting for any word at all. Thank you for being an advocate for all those who will follow after you and benefit from your conversation today.

My Blog said...

Glad the meeting went well. And at the VERY LEAST, you can be thankful that they were focusing hard on a difficult surgery. I wonder if since it was night time if they just didn't have enough staff.

Glad to hear that Tricia seems to be doing well. We are praying with you all for her.

Nora said...

Good for you!!! We're stil praying for all of you.

Erin said...

I'm so glad you were able to get results. And Tricia & Nate are so lucky to have you as an advocate for their family.

Jules said...

Unfortunately, your situation is all too common. When my daughter had heart surgery at UCLA Medical Center (another great place!) @ the age of 5 weeks old, they COMPLETELY dropped the ball on updates and at one point they "lost" her... no one knew WHICH O.R. she was in. Hello!? Nervous a bit? Glad your meeting went well and they were made aware of the HUGE mistake. The important thing now is Tricia's recovery... still praying!

Ronnie L. said...

My thanks to you and your son for your updates on your blog. I came across your son's through a mutual friends facebook. I totally agree with you regarding the update process. My husband received a heart transplant 10 years ago at Henrico Drs Hospital in Richmond, VA. Thankfully we were updated on a regular basis by the coordinators who were traveling back and forth from the OR to the waiting room. As soon as they broke scrub I had a call from the OR and spoke to the surgeon soon after. I saw Chip as soon as possible after that in the ICU. It is VERY important for the family. Its hard enough to be waiting for the unknown with transplant. With hearts its a very quick process from getting the news and the actual surgery. I am sorry to hear your son does not get to be with his wife as much as possible either. I was very fortunate with that situation as well. As long as our kids were being cared for, I was allowed to be in the room as long as I wanted. (in full gear of course, mask, gloves and gown) I think it really helped him because it took a little longer to get out of ICU then we had hoped. We have been blessed that he has been relatively healthy since that time.
My prayers are with you.

Rebecca (Ramblings by Reba) said...

I'm glad your meeting went well. Thanks for letting us know.

NCBeachMom said...

Glad it went well! And I hope those who you spoke to do take your concerns into consideration and fix the crack that occured.

continueing to pray for all involved. I am quite impressed with all of you and your commitment and concern for your fmaily!

Teacher in the middle said...

Thanks for helping keep us all updated! We need more people like you and your son!

Em said...

You are a wonderful person for putting things & people in order.

God Bless You.

Lu said...

The world needs more people like you and Nathan to be a better place. Thank you so much for your updates. Always praying. Luciana ( Rio de Janeiro - Brazil http://farfalles.com )

Scott said...

Great job Rick, thanks for being there for your family! Your experience pays off again.

mom2LEAA said...

I have been following this story on your son's blog and wanted to say what a great son you have. You and your wife did an wonderful job preparing him for the life that God his led him to. As a pastor, I cannot imagine a more beautiful testimony to God, than your son's life with his wife and daughter. Just wanted to let you know that all the work that you (the parents of these two wonderful people, Nate & Tricia)have done has been seen and noticed. I hope I can bring up my children to know and love God this much. Please say thank you to your wife and Tricia's parents, as I do not know how to let them know. May your lives continue to bring others closer to God and may you know the tremendous reach of your lives into the world. Thank you for sharing so openly your lives with "the world".
may God's peace continue to fill your hearts in the days and months ahead.
Cindy

The Burgess Family said...

i don't want to bother nate and tricia with this but if you or any of the other out of town family members would like the new paper articles from when they are in the N&O, please let me know. we get it and i would be happy to pass it on instead of putting it all in the recycle. i have kept two copies of the Easter Sunday paper (just in case) and will keep any of the other ones they are in... if any of you want them, please let me know and i will be more than happy to mail them to you.

Acutescrubnurse said...

I enjoyed your recent blog. I work in the operating room assisting with surgeries, and I am constantly reminding my circulating nurse to call the family, let them know how things are going, etc.....they always seem so irritated with me!! It's so important, esp with large cases such as Tricia's.
Hope all continues to go well.
Still praying.......

jamie said...

I'm a little nervous as neither you nor Nate has updated today. Hopefully y'all are all ok and having a great day. I continue to pray for you all.
God Bless
Jamie in Texas

jamie said...

Thanks once again for updating on Nate's blog. He so needs to take care of himself, as you all do. I hate that many of us who have grown to love this family would be a drain on any of you. So you all take care of yourselves now. I'll just pray and not get worried if y'all don't post> God Bless all of your family.
Jamie in Texas

Flynn Family Happenings said...

we are praying for you and your family here in FL.